Privacy Policy
Last Updated: January 30, 2026
At Trusmi Sri Lanka, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.
By using our website (www.trusmi.lk), you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you interact with our website, we may collect the following personal information:
Information You Provide Directly:
- Full name
- Email address
- Phone number
- Delivery address (shipping and billing)
- Payment information (processed securely through PayHere payment gateway)
- Account credentials (username and password)
- Order history and preferences
- Communication preferences
- Customer service correspondence
Information Collected Automatically:
- IP address
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring website
- Date and time of visits
- Cookies and similar tracking technologies
1.2 Payment Information
Payment transactions are processed through PayHere, a trusted and secure third-party payment processor. We do not store your complete credit card or debit card information on our servers. PayHere handles all payment data in compliance with Payment Card Industry Data Security Standards (PCI-DSS).
2. How We Use Your Information
We use the collected information for the following purposes:
Order Processing and Fulfillment
- Process and complete your purchases
- Arrange shipping and delivery of products
- Send order confirmations and updates
- Handle returns, refunds, and exchanges
Customer Service
- Respond to your inquiries and support requests
- Provide product information and assistance
- Handle complaints and resolve issues
Marketing and Communications
- Send promotional emails (with your consent)
- Send cart abandonment reminders
- Provide personalized product recommendations
- Conduct customer satisfaction surveys
Website Improvement
- Analyze website traffic and user behavior
- Improve website functionality
- Test new features and services
- Understand customer preferences
Security and Fraud Prevention
- Detect and prevent fraudulent transactions
- Protect against unauthorized access
- Verify customer identity when necessary
- Ensure compliance with legal obligations
3. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (PayHere)
- Shipping and delivery services (courier partners)
- Email marketing services
- Website hosting and maintenance
- Customer support tools
- Analytics services
3.2 Legal Requirements
We may disclose your information if required to comply with applicable laws, regulations, or legal processes.
3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: Sensitive data is transmitted using SSL/TLS encryption
- Secure Servers: Data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Security Audits: We conduct regular security assessments
- PCI-DSS Compliance: Payment processing meets industry security standards
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you use our site.
5.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality, shopping cart, and checkout
- Analytics Cookies: Track website traffic and user behavior
- Marketing Cookies: Remember preferences and display personalized recommendations
- Third-Party Cookies: Google Analytics, Facebook Pixel, and other marketing platforms
5.3 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit certain website features.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
Request a copy of your personal information and correct inaccurate data
Deletion
Request deletion of your personal information (subject to legal obligations)
Marketing Communications
Unsubscribe from promotional emails at any time
Data Portability
Request your data in a commonly used format
To exercise any of these rights, please contact us at:
Email: flagship.srilanka@gmail.com
Phone: +94 71 212 1322
We will respond to your request within 14 business days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Typical Retention Periods:
- Account information: As long as your account is active
- Order history: 7 years (for tax and accounting purposes)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: 24 months
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes:
- We will update the “Last Updated” date at the top of this page
- Significant changes will be communicated via email or website notification
- Your continued use of our website after changes constitutes acceptance
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Trusmi Sri Lanka
Email: flagship.srilanka@gmail.com
Phone: +94 71 212 1322
Address: 12/A, 3rd Lane, Negombo Road, Kurunegala, Sri Lanka
Business Registration: BR – 00342404
Website: http://www.trusmi.lk
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
We are committed to addressing your privacy concerns promptly and transparently.